Receipts and invoices
Send the receipt or tax invoice to the customer's WhatsApp at the till, with email and SMS as alternatives. Delivery is queued, so it still goes out after a brief outage.
SalesLife Commerce on WhatsApp
WhatsApp commerce for retailers, connected to your stock, prices and ERP
Your customers already live on WhatsApp. SalesLife Commerce puts your catalogue, orders, payments and loyalty in that conversation, while stock, prices and posting stay in SalesLife HQ and your ERP.
Eight WhatsApp use cases across the customer journey
Order by message
Customers browse a live catalogue and place a pickup or delivery order in chat. It lands in the branch fulfilment queue like any other order.
Pay-now with M-Pesa
A payment request is sent to the customer's phone for an STK Push, and the order is released when the payment is confirmed and reconciled.
Order and delivery updates
Confirmed, being picked, ready for collection, out for delivery. Customers stop calling the branch to ask.
Loyalty in the conversation
Points balance, tier progress and offers, using the same programme as the till card and the Customer App.
Reorder reminders
Prompt regular shoppers and stockists to repeat a past basket, using real purchase history and live stock.
Quotes and statements for trade customers
Send quotations that carry an expiry and convert to a sales order, and share statements and payment reminders with credit-account customers.
Promotions with consent
Share offers only with customers who opted in, targeted by store and tier, using prices and promotions from SalesLife HQ.
An order that starts in WhatsApp
The conversation is the front door. Everything that needs to be right, such as stock, price, payment and fulfilment, runs on the commerce engine behind it.
StartCustomer sends a message
- Customer
Browse and choose
The customer opens the catalogue in chat. Products, prices and promotions come from SalesLife HQ, the same data as the till.
- SalesLife HQ
Check stock and price
Availability is checked against branch stock before the order is confirmed.
- Customer
Pay with M-Pesa
A payment request goes to the customer's phone as an STK Push, and the result is confirmed and reconciled.
- Branch
Pick and pack
The order lands in the branch pickup and delivery queue and is fulfilled like any other online order.
- WhatsApp
Send status updates
Confirmed, ready for collection or out for delivery, sent as the order moves.
- ERP
Post and reconcile
The sale, the payment and the stock movement post to Business Central or SAP Business One through HQ.
ResultOrder fulfilled, paid and posted
WhatsApp carries the conversation. SalesLife runs the business.
| Layer | Role in a WhatsApp order |
|---|---|
| The channel: messages, catalogue browsing, payment prompts and updates | |
| SalesLife Commerce | Catalogue, pricing, promotions, stock reservation, order management and customer profile |
| Branch POS | Picks and packs the order, handles pickup, delivery handover, returns and the receipt |
| ERP | Dynamics 365 Business Central or SAP Business One for receivables, inventory valuation and settlements |
Built to be used responsibly
- Customers opt in, and consent is recorded on the customer profile
- Business-initiated messages use approved WhatsApp message templates
- A person can take over any conversation, with the order history in view
- Card details are never requested in chat. Payments use M-Pesa prompts or your payment gateway
- Prices, stock and promotions come from SalesLife Commerce, so chat and till always agree
FAQ
Common questions
Can SalesLife send receipts on WhatsApp?
Yes. SalesLife delivers receipts and documents by WhatsApp, SMS or email, and delivery is queued so it is retried if the connection drops.
Can customers order on WhatsApp?
Yes. Customers browse the live catalogue and place pickup or delivery orders in chat. Orders arrive in the same branch fulfilment queue as orders from every other channel.
Can customers pay with M-Pesa in the chat?
Yes. A payment request is sent as an M-Pesa STK Push to the customer's phone, and the order is released once the payment is confirmed and reconciled.
Do we need the WhatsApp Business Platform?
For automated or high-volume messaging, yes. Business-initiated messages must use approved templates, and customers must opt in. We help you plan the set-up.
Who answers customers when automation cannot?
Your team. Conversations can be handed to a person with the order history visible, so the customer never repeats themselves.
Keep exploring
See SalesLife on your products, your branches and your ERP.
Book a live demo with a SalesLife retail specialist, or email hello@saleslife.com.