A branded app
Your customers browse the live catalogue, pay with M-Pesa and track the order, with their loyalty card in the same place.
Online store
Take your shop online without starting a second business
An online store works best when it is an extra door into the shop you already run. Start with the stock, prices and customers you have, open one channel in one branch, and add more once it pays.
An online order, from phone to shelf
How an order placed online is picked and handed over at your branch.
StartCustomer opens the app
- App
Browse and add to bag
Live catalogue, prices and promotions match the till.
- App
Check out and pay
Pay now with M-Pesa, or pay at pickup.
- SalesLife HQ
Queue the order
The order posts through HQ to the branch fulfilment queue, with no re-keying.
- Branch
Pick and prepare
The branch fulfils pickup or delivery from its queue.
- App
Notify the customer
Push notifications confirm payment and pickup readiness.
- Till
Scan the till card
The member scans the till card to earn and redeem points at the register.
ResultOrder fulfilled, points earned
Choose your first door
A web store
A mobile-first store with your brand, search and content, for customers who find you through search and social.
WhatsApp ordering
Customers order and pay in the chat they already use, and you send updates and reminders.
Get ready before you launch
- Make stock accurate: count your fast sellers, and book goods in when they arrive
- Clean product data: names, units, barcodes, prices and photos
- Decide how orders are fulfilled: pickup, curbside, delivery from the shop or a delivery partner
- Set cut-off times and a delivery window you can keep
- Choose payment options and how payments are matched to orders
- Agree a substitution policy, and who in the branch picks and packs
A sensible rollout
| Step | What you do |
|---|---|
| 1. Pilot | Open click and collect from your best branch, with a limited range. |
| 2. Measure | Track order accuracy, pick time, cancellations and repeat orders for several weeks. |
| 3. Extend | Add delivery, more branches and a wider range. |
| 4. Add doors | Open the app, WhatsApp and delivery-partner channels on the same engine. |
FAQ
Common questions
Do I need a separate system for my online store?
No. SalesLife Commerce uses the same catalogue, prices, stock and customers as your tills.
Can customers collect from the shop?
Yes. Orders appear in the branch fulfilment queue, to be picked and handed over in store or at the curb.
How do I avoid selling items I do not have?
Stock is reserved when an order is placed, and accurate stock counts are the foundation. Start with a limited range in your best-run branch.
How long does it take to open?
That depends on your data and the channel. We plan the first channel and branch with you, and scale from there.
Keep exploring
See SalesLife on your products, your branches and your ERP.
Book a live demo with a SalesLife retail specialist, or email hello@saleslife.com.